Subscription Cancellation and Refund Policy
Last Updated: August 8, 2026
This policy covers subscription fees paid to NEXALYTIXS LIMITED for the Ayadati platform. It is part of our Terms of Service.
1. What This Policy Covers, and What It Does Not
It covers what a clinic pays us to use Ayadati: subscription fees, renewals, upgrades and downgrades.
It does not cover what a patient pays a clinic. Consultations, treatments, deposits and any other clinical charge are agreed between the patient and the clinic. The clinic sets its own cancellation and refund rules and is responsible for applying them. We provide the software and, where the clinic enables it, the payment mechanism, but we do not supply the healthcare and we cannot decide whether a clinic should refund a patient. Patients should contact their clinic.
2. Trials
Where a trial is offered, it runs for the stated period and can be cancelled at any point before it ends without charge. If you do not cancel, the subscription begins and the first payment is taken.
3. Cancelling a Subscription
A clinic may cancel at any time from its account settings, or by emailing billing@ayadati.org.
Cancellation takes effect at the end of the current billing period. The service continues until then, and it does not renew afterwards. We do not pro rate a partly used month or year.
4. Refunds
Fees already paid are not generally refundable, because the service was available for the period paid for.
We will refund, on request:
- A renewal charged after a clinic asked us to cancel, where we did not act on that request
- A duplicate or incorrect charge caused by an error on our side
- A period during which the platform was substantially unavailable because of a fault on our side, prorated for the affected time
We consider other requests case by case. Ask at billing@ayadati.org and set out what happened.
5. Upgrades and Downgrades
An upgrade takes effect immediately, and we charge the difference for the remainder of the current period.
A downgrade takes effect at the next renewal. We do not refund the difference for the current period. If the lower plan has smaller limits, the clinic needs to be within those limits before the change applies.
6. Failed Payments
If a payment fails we will retry it and tell the account holder. If it remains unpaid we may suspend access to the platform. A clinic's data is retained during suspension and can be exported once the account is brought up to date, or on termination as described in the Terms of Service.
7. Consumer Rights
Ayadati is sold to clinics as a business service, so consumer cancellation rights do not usually apply. If we do sell to you as a consumer, you may have a statutory right to withdraw within 14 days of entering the contract. Where you ask us to begin the service immediately within that period, you may be charged for what you used before withdrawing. Nothing in this policy limits a right you have under Irish or EU consumer law.
8. How Refunds Are Paid
An approved refund goes back to the original payment method. Timing depends on the payment provider and the bank, and usually takes five to ten working days.
9. Contact
Billing and refund questions: billing@ayadati.org Everything else: support@ayadati.org
NEXALYTIXS LIMITED, Company Registration Number 775893, Apartment 101, Laurel Hall, Larkfield Heath, Dublin 18, Dublin, D18 XAP0, Ireland.